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Logo Centre de Formation Professionnel Hotelier de l AFNOR
Cours de Gouvernante d'hotel au Cnetre Anifor du Val d'Anniviers

The housekeeping department

The housekeeper is responsible for organizing and controlling the cleaning service of the rooms and common areas of a hotel. She/he ensures the comfort of the guests throughout their stay.

Depending on the size and type of hotel, the Housekeeping department team is made up of the General Housekeeper, the Assistant General Housekeeper, the First Housekeeper, the Floor Managers, the Evening Housekeeper, the maids, the Laundry Manager and the Laundry team.

The expression “An iron fist in a velvet glove” corresponds perfectly to the housekeeper, who must show diplomacy and respect towards his/her team while remaining uncompromising on quality.

 The qualities required to become a hotel housekeeper

  • An acute sense of aesthetics, detail and precision
  • Organization skills
  • Rigorousness
  • Availability, flexibility
  • Excellent presentation
  • Excellent managerial skills, he/she is above all a team leader
Se former au metier de gouvernante générale à l'Ecole Hôtelière de Genève
Gouvernante d'hôtel - Formation professionnelle en Hôtellerie ANIFOR Valais

Range of theoretical and practical courses

  • Housekeeping (Theory and practice)
  • Protocol and grooming
  • Health and safety
  • Human resources
  • IT
  • Quality Management
  • Professional English
  • French correspondence
  • Sustainable development

Career prospects upon culmination of hotel housekeeper training

Although the career prospects will differ according to the candidate’s background and the type of institution they desire to be in, graduates of this training program will have multiple options, in Switzerland and beyond

  • Floor Manager
  • Evening Housekeeper
  • Assistant Laundry Manager
  • Public areas team leader

The training courses are enhanced by contributions from professionals from the housekeeping industry

  • Industrial laundry
  • Outsourcing
  • Furnishing styles, furnishing
  • Floral decoration
Formation au métier de Gouvernante - Anifor centre de formation professionnelle hotelier du Valais Suisse

Professional development of training participants

We want our future graduates to be passionate, successful and among the best in their respective fields, in Switzerland and around the world.
The Hotel Management School of Geneva and Anifor maintain very close links with the Valaisan and Swiss hotel industry and also with the biggest names in the hotel sector internationally.

Become trained as hotel housekeeper | Informations

Veronique Huber - Ecole Hoteliere GeneveVeronique Huber
Office Manager
Anifor Hotel and Catering Training Center
C/O Hotel Management School of Geneva
Address : Avenue de la Paix 12 – CH 1202 Genève

Tel : +41 22 919 24 45