From the hotel business to digital, there’s sometimes just one common thread: a sense of service.

Alumni of the École Hôtelière de Genève, Harold LÉCUYER embodies a new generation of professionals capable of bridging the gap between operational excellence, customer relations and digital innovation.

Now Account Manager at JobCloud SA | jobup.ch – jobs.ch, he supports Swiss companies in their recruitment strategies, with a strong conviction: technology is only of value when it reinforces the human relationship.

“What immediately comes to mind is the extent to which the École Hôtelière de Genève is a training program perfectly aligned with the professional world. The teaching is varied, practical and demanding, enabling students to develop a global vision of the business, far beyond the hotel sector alone.

One of the things I learned the most was professional rigor, attention to detail, discipline and responsibility in every assignment. This approach is still with me today. Whatever the field, be it hotel or digital, the fundamentals I learned at EHG remain the same: professionalism, adaptability and a sense of service.”

“These experiences in the field have taught me that service excellence cannot be decreed, it has to be built every day. It relies on rigor, consistency, attention to detail and the ability to perform even under pressure. Whether for receptions, banquets or catering, every interaction counts and every customer has different expectations.

In my opinion, it’s essential to go through this type of position to really understand the operational and human challenges of the business. This understanding of what’s happening in the field is essential if we are to be able to aspire to more senior positions, make the right decisions and lead with credibility. That’s also where excellence comes from: knowing what’s really going on in the field, so as to better support, anticipate and raise the level of service.”

“The common thread running through my career is customer relations and a sense of service. Whether in the hotel and restaurant business, in a highly operational environment, or later in insurance with AXA Switzerland and then in digital with JobCloud SA | jobup.ch – jobs.ch, my role has always been to support customers, understand their needs and offer them appropriate solutions.

What has evolved are the tools and the contexts, but the fundamentals have remained the same: listening, trust, rigor and long-term follow-up. Managing a customer portfolio, whether private or corporate, still implies the same demand for quality, responsibility and proximity. It’s this continuity that gives coherence to my career path, despite the diversity of sectors.”

“What drives me to explore new sectors is, above all, curiosity and the desire to learn continuously. Each environment brings its own codes, constraints and opportunities, and I see this diversity as a real asset.

Above all, it allows me to be confronted with a wide range of concrete situations and very different issues. Over time, this varied experience becomes a major asset: it gives me perspective, agility and the ability to propose relevant solutions, because they are based on real cases that have already been experienced. Today, this cross-functional approach enables me to support my customers with a more global, pragmatic and results-oriented vision.”

“The approach came naturally through training and immersion. At KEYENCE CORPORATION, I underwent three months of intensive training in Belgium, combining engineering and business understanding. This enabled me to acquire a solid technical base, while learning to translate complex concepts into concrete value for customers.

The industrial environment, and in particular contact with Swiss watchmakers, was extremely enriching. Working around quality control machines capable of measuring parts to nanometric precision involved demanding demonstrations, a high level of rigor and precise technical follow-up. Above all, I was lucky enough to discover and rub shoulders with some fascinating professions in Switzerland, understanding the entire watchmaking production chain. On a personal level, this experience has given me great discipline, a strong ability to adapt and lasting credibility in very demanding contexts.”

“Yes. It involved a customer who thought he was very well insured, when in reality he and his family were exposed to several major risks in the event of the unexpected. On paper, everything seemed to be in order, but a closer analysis of his situation revealed areas of non-coverage that could have serious consequences.

This experience perfectly illustrates the importance of advice and anticipation. Our role is not simply to manage a contract, but to take the time to listen, ask the right questions and project ourselves into different life scenarios. It’s at this point that the relationship of trust really comes into its own: when the customer realizes that we’re acting in their best interests, sometimes even before they’re aware of the risk. This learning process is still with me today in the way I accompany my customers.”

“Digital has profoundly transformed customer relations: they’ve become faster, more transparent and, above all, more personalized. Platforms like JobCloud today enable companies to access valuable data, optimize their ads, target the right candidates and clearly measure the impact of their actions. But this technological evolution goes hand in hand with higher expectations: customers want support, advice and concrete results.

So what’s really changing is not just the tool, it’s the posture. We are no longer simply suppliers, but strategic partners who help companies attract the best talent in a highly competitive market. This requires teaching, listening and a great capacity to adapt, because needs are constantly evolving.

Customer relations in the digital age are a subtle balance between technology, to offer a fluid and efficient experience, and human proximity, which must remain at the heart of the business. At JobCloud, we believe that digital should never be a cold filter, but a gas pedal of trust and success for our customers.”

“Hospitality and digital customer relations share the same philosophy: to create a memorable, human and personalized experience. In a hotel, every interaction counts: a smile at the front desk, special attention in the room, a proactive response to a need.

In the digital world, these moments also exist, but they need to be translated intelligently into a dematerialized environment. That’s the challenge! At JobCloud, for example, we don’t simply “serve” digital products. We support people and companies at a key moment: the recruitment and job search process. What makes the difference is not just the technology, but the quality of the follow-up, the understanding of each customer’s specific challenges, and the ability to propose the right solution at the right time.

Hospitality taught me the art of anticipation and tailoring. Today, this translates into active listening, responsible use of data, fluid itineraries and communication that remains authentic even behind a screen. Technology makes for greater efficiency, but it’s the hotel spirit that guarantees trust, loyalty and emotion in the digital customer relationship.

Hospitality creates links in the real world, while digital enables us to extend and amplify them, but in both cases, the human element remains at the heart.”

“The Swiss job market is both dynamic and demanding. Challenges include strong competition for talent, highly specialized profiles and high expectations from candidates and companies alike. Rapid changes in technology and working patterns, such as telecommuting and new recruitment methods, also demand great adaptability.

But these transformations also create significant opportunities. At JobCloud, we see that companies that know how to use data, digital platforms and a candidate-centric approach succeed in standing out from the crowd. Digital technology enables us to optimize processes, anticipate needs and provide better support for candidates and recruiters. For me, the Swiss market therefore offers a ground for innovation and continuous learning, where the ability to combine technology and human relations has become a real competitive advantage.”

“I’d say it’s a mixture of both. My career path has been built step by step, with each experience laying a solid foundation of skills and know-how. But it has also been punctuated by opportunities I chose to seize, sometimes out of my comfort zone, to learn, explore new sectors and take on new challenges. Sometimes you have to step out of your comfort zone and dare to transform an opportunity into a real learning experience.

This combination enabled me to develop both rigor and adaptability: the rigor of the fundamentals learned at EHG and in the field, and the adaptability needed to evolve in very different environments, from hotels to digital. Today, I see each stage as a piece of the puzzle that makes my career path coherent and rich in lessons.”

I’d tell her never to be afraid of daring and stepping out of her comfort zone. Every experience, even in a different or unexpected sector, is an opportunity to learn and challenge oneself. There’s never a backward step: each step is part of a unique path, and no career is linear. Seizing these opportunities enables us not only to acquire new skills, but also to build a rich and coherent career path, where experiences become levers for going ever further.

Dare, experiment, learn: that’s how you transform your career into a unique adventure, like an entrepreneur who boldly creates, tests and grows his projects.”

“In the medium term, I’d like to continue growing at JobCloud, a company that is firmly established in the Swiss market and offers a stimulating working environment conducive to professional development. My aim is to continue to support my customers with impact, while strengthening my skills, taking on more responsibility and actively contributing to the company’s growth and innovation.”

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Harold LÉCUYER ‘s story is a powerful illustration of how a sense of service, rigor and humanity are powerful assets, well beyond the hotel business. His testimony highlights a career built with boldness, curiosity and consistency, where each experience becomes a lever for progress.

Thank you Harold, for your authenticity, availability and inspiring sharing. The École Hôtelière de Genève is proud to count you among its alumni and wishes you every success for the rest of your career at JobCloud.