To study a reception training course in hospital service in Geneva

To study a reception training course in hospital

Welcoming a patient to the hospital is an important step in the smooth running of the care. Welcoming is the first step in the relationship, it is essential to take the measure of the importance of this moment. It is in the first 5 minutes that a climate of sympathy or antipathy, good or bad opinion is established.

It is therefore essential to put the patient at ease as soon as he or she arrives in order to facilitate the smooth running of the hospitalisation. An expert in its field for more than 100 years, the Hotel Management School of Geneva is a management school specialising in hotels, restaurants and sommellerie. The hospitality school offers professional training and continuing education programmes under one roof.

In order to ensure that its training programmes meet the needs of employers and reflect the reality of the job market, the Ecole Hôtelière works closely with the hospitality industry and the organisations that represent it.

Its curricula are enriched to meet government requirements and are aligned with international quality standards. As a result, its graduates have acquired high-level skills that enable them to work in any type of institution, in Switzerland and elsewhere in the world.

Its study programmes are enriched in line with government requirements and international quality standards.

Before defining a welcome procedure, it is necessary to ask questions about the person being welcomed and to identify his or her needs and expectations. Welcoming is a
reflective professional behaviour as a team; it is also an individual act towards an individual. The individual is waiting to be considered.

Each person has specific needs and procedures must be adapted to them. Reception is to be understood as an act of care in its own right, which is part of everyone’s role. Even if the carer can acquire behaviours to improve the quality of the reception, only a professional desire to humanise and personalise the reception of the patient and his family counts to really succeed in this moment.

THE QUALITY OF THE WELCOME AT THE SERVICE OF PATIENTS

The growing demand from patients/clients for a complete quality service in the hospital world, both in terms of care and services, has led us to develop this training unit.

If you wish to strengthen your personal skills or those of your employees within your hospital establishment, we provide you with training adapted to the new needs of the profession.

This training is aimed at adults with professional experience in personal care in a hospital environment (nursing assistant, hospital assistant or similar).

A minimum of two years of experience in this field is required to take this training.