At the École Hôtelière de Genève (EHG), we support companies and institutions whose teams are in direct contact with clients, guests, patients, users or partners. With over 110 years of Swiss hospitality expertise, EHG designs and delivers tailor-made corporate training programmes that are practical, field-driven and immediately applicable, helping organisations strengthen service excellence, professional posture and long-term customer loyalty.
Corporate Training
Our conviction is simple:
The quality of the experience delivered depends first and foremost on the people who deliver it.
Who are our programmes for?
Our training programmes are designed for organisations where human interaction, service quality and customer experience are strategic priorities.
We work with, among others:
- banks and financial institutions
- international schools, universities and nursing homes
- hospitals, clinics and medical companies
- fast-moving consumer goods (FMCG) companies
- and more broadly, all client-facing organisations
These organisations trust EHG to professionalise their teams, harmonise practices and raise their standards of excellence.
Our areas of training
Excellence du service & Customer Experience
Understanding, analysing and optimising the customer journey to create coherent, seamless and memorable experiences at every touchpoint.
Customer Welcome – The WOW Effect
Developing a professional, authentic and impactful welcoming culture that creates a lasting WOW effect while remaining aligned with your organisation’s identity and values.
CSR Support & Responsible Hospitality
Training and awareness-raising around sustainability, responsible behaviour and conscious hospitality, aligned with your CSR strategy.
Dealing with Pressure, Stress and Difficult Situations
Developing interpersonal and emotional skills to handle demanding environments, difficult interactions and high-pressure situations while maintaining service quality.
Set-up & Art of the Table
Mastering service codes, gestures and presentation to deliver a professional, elegant and consistent table set-up.
Mystery Guest
Design and implementation of mystery guest programmes to objectively assess service quality, identify strengths and improvement areas, and support targeted training actions.
Creation of Excellence Standards
Co-development of clear, measurable and operational service standards adapted to your organisation, ensuring consistency and long-term quality.
Customer Loyalty Development
Training teams to build strong, trust-based relationships that foster customer loyalty, advocacy and long-term value.
Operational Training for Restaurant Staff
Practical and hands-on training for service teams: professional posture, operational efficiency, coordination and service excellence.
Tailor-made Training Programmes
Fully customised training paths designed according to your specific needs, sector, culture and objectives.
These services are provided as examples and are not limited to the above.
Formats & delivery
Our training programmes can be delivered:
- on-site, at your organisation’s premises
- on the campus of the École Hôtelière de Genève
- online, when appropriate
Formats, duration and content are defined in line with your operational constraints and objectives.
Contact
Our training programmes are developed in close collaboration with you to ensure they fully address your operational and human challenges. To receive a proposal or discuss your needs,
please contact us.
