The Front Office Manager is responsible for managing and organizing the reception service, welcoming the client, training his staff and performing a number of administrative and commercial tasks. All this must be done, as always, with the aim of maximizing sales while ensuring optimal comfort for its guests. This profession is for both men and women.
While in a low-capacity hotel the receptionist is a department manager in the same way as the restaurant manager, in a large hotel he will often have a superior in the person of the Room Division Manager.
The position of Front Office Manager is a key position and requires the commitment of people with many qualities, both professional and personal. A true “one-man orchestra” of the hotel, the Front Office Manager is often considered as the director’s right-hand man, and then logically evolves towards management functions.
The Front Office Manager is responsible for the hotel’s Reception department, which takes care of guests upon their arrival. He facilitates the progress of their stay, ensures the requests for various services, and collects payments from clients.
For this purpose, the Front Office Manager manages a team of receptionists by day and by night, whose schedule he defines and coordinates the work, with a constant concern to serve the client as well as possible.
In addition to being versatile, you must have certain assets to carry out all your missions:
Our graduates are now working on all five continents. Their backgrounds are as varied as their personalities.
Each of them has been able to fulfil themselves in the profession that suited them and we have only one desire: to see our future students, to take in their turn the path to their personal success.
As a graduate of the Hotel Management School Geneva, you benefit from a wide range of careers in various professions in Switzerland and abroad.
Their backgrounds are as varied as their personalities. Each of them has been able to fulfil themselves in the profession that suited them and we have only one desire: to see our future students, to take in their turn the path to their personal success.
Ecole Hôtelière de Genève
Avenue de la Paix 12 – CH 1202 Genève
Tél : +41 22 919 24 24