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Train for the job of Front Office Manager

Front Office Manager, a key position in a hotel

The Front Office Manager is responsible for managing and organizing the reception service, welcoming the client, training his staff and performing a number of administrative and commercial tasks. All this must be done, as always, with the aim of maximizing sales while ensuring optimal comfort for its guests. This profession is for both men and women.

While in a low-capacity hotel the receptionist is a department manager in the same way as the restaurant manager, in a large hotel he will often have a superior in the person of the Room Division Manager.

The position of Front Office Manager is a key position and requires the commitment of people with many qualities, both professional and personal. A true “one-man orchestra” of the hotel, the Front Office Manager is often considered as the director’s right-hand man, and then logically evolves towards management functions.

The Front Office Manager is responsible for the hotel’s Reception department, which takes care of guests upon their arrival. He facilitates the progress of their stay, ensures the requests for various services, and collects payments from clients.

For this purpose, the Front Office Manager manages a team of receptionists by day and by night, whose schedule he defines and coordinates the work, with a constant concern to serve the client as well as possible.

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The different missions of a Front Office Manager 

  • You manage the planning of reservations and room occupancy.
  • You are in charge of optimizing the sale of the hotel’s rooms.
  • You welcome and introduce the establishment’s services to clients.
  • You receive and make VIP greetings.
  • You manage, supervise and coordinate the work of receptionists.
  • You establish the work schedule and procedures to be followed.
  • You organize regular meetings.
  • You invoice and collect customer bills.
  • You are in charge of keeping the daily accounts………….

The qualities of a Front Office Manager

In addition to being versatile, you must have certain assets to carry out all your missions:

  • You must have a very good presentation.
  • You must have an excellent sense of welcome and service to build customer loyalty.
  • You must have negotiating skills to offer and sell the hotel’s services.
  • You must be fluent in several languages including English
  • You are a good manager to effectively coordinate your team.
  • You are organized, and diplomatic to deal with any situation.
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CAREER OPPORTUNITIES ON FIVE CONTINENTS

Our graduates are now working on all five continents. Their backgrounds are as varied as their personalities.

Each of them has been able to fulfil themselves in the profession that suited them and we have only one desire: to see our future students, to take in their turn the path to their personal success.

As a graduate of the Hotel Management School Geneva, you benefit from a wide range of careers in various professions in Switzerland and abroad.

Their backgrounds are as varied as their personalities. Each of them has been able to fulfil themselves in the profession that suited them and we have only one desire: to see our future students, to take in their turn the path to their personal success.

Discover career opportunities by graduating from our hotel and restaurant management school.

Veronique Huber - Ecole Hôteliere de GeneveVéronique Huber
Office Manager
Ecole Hôtelière de Genève
Avenue de la Paix 12 – CH 1202 Genève
Tél : +41 22 919 24 24

Indulge our Career Opportunities

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